Blog post10 Oct 2017 Why Travel Customer Experience Is All About Timing In the travel industry, keeping customers happy is everything. But sometimes all it takes is the right message, at the right time. Learn more
Blog post3 Jan 2017 More examples of how SMS can help businesses improve customer experience WHILE lowering costs My colleague, Andy Shirey, has written a few blog posts about the many benefits that businesses realize from leveraging SMS to engage with their customers – “Save Over $6M per… Learn more
Blog post17 Nov 2016 How You Can Connect with Guests Using SMS Next time you’re in a crowded place, take a look around. You’ll see dozens of people with their heads down, eyes focused on mobile devices, with thumbs tapping away at… Learn more
Blog post20 Oct 2016 The Next Goal: Improving Chat Bot and SMS User Experience Now that chat bots and SMS interfaces are maturing, the focus among industry players and their customers is enhancing user experience (UX). Thankfully, improving UX in these communication mediums is… Learn more
Blog post13 Oct 2016 The Many Uses of SMS at Each Step of the Traveler Experience Few industries are as progressive and modernized as the travel industry. From airline companies to hotels and restaurants, thousands of businesses are quick to adopt new marketing and communications strategies.… Learn more
Blog post8 Aug 2016 New Infographic: How Travel and Hospitality Companies Can Use SMS to Better Engage Their Guests In a recent partnership with research firm Phocuswright—the authority when it comes to the hospitality and travel business, we’ve created an infographic that reveals the benefits that SMS can bring to… Learn more
Blog post4 Aug 2016 Tips and Best Practices for Using SMS During High Travel Season We’re currently in the midst of summer, and the travel and tourism industries are kicking into high gear. This makes it the perfect time to take a look at how… Learn more
Blog post28 Jul 2016 The Value of Connecting with Customers Via Global SMS In a marketplace that’s dominated by mobile devices, it’s incredibly important for businesses to develop progressive marketing and engagement strategies that prioritize the technologies and mediums customers are accustomed to… Learn more
Blog post14 Jul 2016 Here’s Why Millennials are Going Mad for Mobile Messaging Unless you’ve been hiding under a rotary phone for the past decade, it should come as no surprise that people love mobile phones. More specifically, millennials have a love affair… Learn more
