Blog post28 Oct 2015 12 Ways to Supercharge Customer Engagement with SMS Your customers are demanding faster, more convenient access to information and expect a prompt response from your business. Luckily for you, they’re never far away… Learn more
Blog post8 Oct 2015 Four Case Studies Involving SMS and Positive Customer Service Interactions By now, most people understand that SMS – as a customer service and marketing medium – is here to stay. Each year, adoption rates increase and consumers become increasingly more… Learn more
Blog post2 Jun 2015 There’s Something About Mary (Meeker) For many years Mary Meeker has been a part of my professional life, particularly when I need to add context to conference presentations. Every year since the turn of the… Learn more
Blog post5 May 2015 10 Mistakes To Avoid With Your US SMS Campaign Submission You have worked hard to finally get your SMS campaign submitted to the carriers for their approval. The waiting is over in a rush, like the verbal equivalent of a… Learn more
Blog post1 Dec 2014 Infographic: Mobile in Logistics A few months ago the IMRG, the UK’s online retail association, revealed an alarming statistic – close to one in 10 home deliveries attempted in the UK fails and is… Learn more
Blog post7 Nov 2014 Mobile Engagement for the Automotive Industry: Kickstarting Your Customer Experience If there is one thing that most people will always want in their lives, it arguably has to be a car. Cherry, beast, storm are just a few of the… Learn more
Blog post4 Nov 2014 Five Creative SMS Ideas The ubiquity of SMS has led to many innovative and entertaining use cases. I thought it would be interesting to look at five of these examples which may spur your… Learn more
Blog post17 Sep 2014 SMS: Your Gateway for Mobile Engagement Enterprises are becoming more and more sophisticated in how they are enabling mobile engagement. A new book from Forrester Research defines this form of engagement as delivering mobile moments. “A… Learn more
Blog post26 Jun 2014 Diary of a Communications Director: Launching in India The following story outlines a real-life scenario of how enterprise executives are incorporating mobile into their internal communications strategies. June 2nd 2014… As if I didn’t have enough on my… Learn more
