Blog post25 Feb 2016 The Connection Between Mobile Messaging and Customer Service When you look at mobile messaging and the many ways that it can be used in the business world, you could argue that the biggest… Learn more
Blog post24 Feb 2016 How Financial Institutions are Using Mobile to Redefine Personal Banking I recently had the pleasure of presenting at a Financial Services webinar with Mark Schwanhausser of Javelin Strategy & Research. We talked about the “Convenience Conundrum of Digital Banking” where… Learn more
Blog post4 Feb 2016 The Value of Mobile Messaging for Customer Service Customer service is an essential function for any business. It’s what makes your brand experience unique, and what keeps people coming back to you, even if they might have had… Learn more
Blog post12 Jan 2016 Enterprise-to-Person (E2P) Mobile Messaging Growing Globally As recent market research has pointed out, SMS has become the most widely used form of written communication the human race has ever used. “We highlighted the fact that in… Learn more
Blog post17 Nov 2015 4 Customer Frustrations You Can Solve with SMS Your customer interactions have never been so fragmented. They’re talking to staff in your store, visiting your website, asking questions via email, logging into your mobile app and checking out… Learn more
Blog post12 Nov 2015 Mobile Messaging and its place in the Financial Services Industry Powered by the steady growth of smartphones, mobile messaging technology—and particularly SMS—is now considered a viable and high-returning investment for companies in the financial services industry. In the coming years,… Learn more
Blog post28 Oct 2015 12 Ways to Supercharge Customer Engagement with SMS Your customers are demanding faster, more convenient access to information and expect a prompt response from your business. Luckily for you, they’re never far away from their phones. This makes… Learn more
Blog post29 Sep 2015 How Banks Can Use “Free Text Messaging” to Deliver a Better Customer Experience Before I talk about the concept of convenient banking, let me tell you a story that happened to my friend recently. This story is so common that almost everyone must… Learn more
Blog post21 Sep 2015 A New Hope: A Bright Future for Banks? I recently attended a Financial Services Technology conference in Sydney and, during one of the morning sessions, I was struck by a possible new future for the established banks. As… Learn more
