Blog post3 Nov 2015 How to Make Customers Happy with Smarter Mobile Service Brands are being forced to live in an increasingly mobile world. Your customers are never far from their mobile phones whether they’re on the bus,… Learn more
Blog post28 Oct 2015 12 Ways to Supercharge Customer Engagement with SMS Your customers are demanding faster, more convenient access to information and expect a prompt response from your business. Luckily for you, they’re never far away from their phones. This makes… Learn more
Blog post15 Oct 2015 Did You Get My Text? Making Mobile Messaging Work for All Audiences Look around you; it may seem as if everyone you see is glued to their phones, but what are they doing? Texting seemingly affects people in different ways. Even among… Learn more
Blog post8 Oct 2015 Four Case Studies Involving SMS and Positive Customer Service Interactions By now, most people understand that SMS – as a customer service and marketing medium – is here to stay. Each year, adoption rates increase and consumers become increasingly more… Learn more
Blog post7 Oct 2015 4 Powerful Reasons to Text-Enable Your Customer Care Let’s face it, one of the best areas a company can leverage to keep a customer satisfied is through stellar care. In a recent survey by e-commerce giant BigCommerce, 55% of shoppers… Learn more
Blog post1 Oct 2015 How SMS Helps Businesses Deliver Better Customer Experiences Every business wants to deliver unique, positive customer experiences that leave consumers wanting more. While there are thousands of different ways to connect with customers and deliver experiences, mobile messaging,… Learn more
Blog post29 Sep 2015 How Banks Can Use “Free Text Messaging” to Deliver a Better Customer Experience Before I talk about the concept of convenient banking, let me tell you a story that happened to my friend recently. This story is so common that almost everyone must… Learn more
Blog post24 Sep 2015 Understanding the Pros of SMS vs. Push Notifications vs. Email When it comes to connecting with customers via their mobile devices, businesses have options. Generally speaking, these choices include SMS, push notifications, and email. Each has its own set of… Learn more
Blog post17 Sep 2015 Which Form of Mobile Communication Do Consumers Prefer? Mobile devices such as smartphones and tablets have increased connectivity and now allow businesses to enjoy more frequent and regular contact with consumers. However, with these enhanced lines of communication… Learn more
