Automated text messaging is the easiest and most empathetic way to interact with your customers in a whole range of situations. And it’s incredible for your bottom line too. This calculator shows you how much you’d gain by using text messaging for customers with self-service password changes or log-in issues.
ROI calculator for SMS authentication
Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.
Self-service password or log-in issues
Managing password or log-in issues on the phone can be costly. This is a perfect text messaging opportunity.
How many customers do you have (approximately)?
What is the average percentage of customers contacting you each month regarding login or password issues (average is between 5 – 8%)
How much does it cost to manage each call (average is between $6 and $8)?
Impact level
The financial impact of text messaging depends on its execution. Use the slider to see typical rates of ROI.
*Text messaging reduces password or login-related calls by 10% to 25%.
Min
Avg
Max
Total cost of
current call volume
Reduction in
call volume
Cost savings of reduction in call volume
Ready to talk?
Let’s get you connected. These calculations are based on averages. To build a more tailored business case for SMS fill in your details below and we’ll arrange a consultation.