How to turn RCS and SMS messaging services into Empathetic Moments
RCS and SMS messaging services are an awesome way to connect with customers for real-time, responsive engagement. But knowing the places in your business where mobile messaging can make a difference can be tricky.
In this guide, we take you through five different Empathetic Moments – times and places where RCS and SMS messaging let you connect with customers more effectively than any other channel.
Read the guide to discover:
- Why mobile messaging tops email and voice when it comes to connecting with customers at precisely the right time
- How video-rich, interactive RCS messaging can transform your CX
- Examples of Empathetic Moments
Mobile messaging’s great strength is its ability to let businesses be there, be useful and be responsive in specific moments.