Blog post9 Jan 2020 Which mobile messaging services should become customer communication channels? How to choose between SMS, MMS, RCS, Apple Business Chat and other mobile messaging channels Learn more
Blog post20 Nov 2019 How to prevent business text message fails Text messaging delivery failures threaten customer data and privacy – here’s how brands can avoid them Learn more
Blog post14 Nov 2019 Can artificial intelligence in customer service deliver empathetic CX? How customers relate to AI, bots and automated experiences Learn more
Blog post14 Nov 2019 Multi-channel customer experience: what brands get right (and wrong) The future of CX – according to 4,000 consumers and 600 brands Learn more
Blog post14 Nov 2019 Why customer experience automation needs empathy in 2020 Research findings from 4,000 consumers and 600 brands Learn more
Blog post21 Oct 2019 New mobile messaging platform drives personalization at scale Discover what the AI-powered, multi-channel future of mobile messaging looks like Learn more
Blog post20 Oct 2019 New 2019 CX research reveals customer frustrations Empathy in the age of AI study reveals what brands can do to improve customer experience Learn more
Blog post10 Sep 2019 How visual SMS data insights can improve CX It’s time for customer-focused businesses to visualize their SMS data – and optimize their customer experience Learn more
Blog post23 Aug 2019 We’ve entered the era of ‘huge data’ – now it’s time to harness its true potential Our Director, Technical Portfolio Management talks about the importance of making data more visual and more accessible. Learn more