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Blog post
15 May 2018

Great expectations: how to delight customers in travel and hospitality

Travel and Hospitality businesses have always known how much customer experience matters. It’s your bread and butter. The cornerstone of your service. The only differentiator…

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Blog post
2 May 2018

The GDPR is an opportunity. Time to embrace it.

The GDPR isn’t just red tape. It’s an opportunity for brands to show empathy towards their customers and put them at the heart of everything…

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Blog post
24 Apr 2018

How tech businesses are nailing customer experience with SMS

When you’re a technology brand, customer experience is everything. It’s what separates the cloud players from the on-premise players. It’s what keeps users attached to…

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Blog post
17 Apr 2018

OpenMarket’s new CEO Jonathan Morgan shares his vision for the future of communications

OpenMarket’s new CEO Jonathan Morgan’s two decades of enterprise technology experience has taught him a lot about the power of mobile. His advice to brands…

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Blog post
9 Apr 2018

Why use RCS? Here are five reasons to start

We’ve teamed up with the GSMA on a new RCS research paper which has revealed five key reasons brands should include RCS in their customer…

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Blog post
3 Apr 2018

SMS for non-profits: Empathizing with the empathetic

Customer retention is a challenge for every business. But for charities, it’s an especially important one. Without it, they’re constantly hunting for new donors. With…

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Blog post
22 Mar 2018

Research: RCS Business Messaging is going to be big

RCS is the next big thing in customer comms. Read the latest report from OpenMarket and the GSMA to see why consumers are so excited…

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Blog post
20 Mar 2018

SMS: A sound investment for banks

Why empathy matters and how to use it In finance, a strong customer experience is the foundation of trust. If you can’t rely on a…

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Blog post
15 Mar 2018

5 ways SMS can supercharge your CX tech stack

SMS is probably in your CX tech stack – but are you using it to its full potential? Read our blog to find out.

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