Customer experience in the artificial intelligence age – a strategy guide
How a new approach to CX and mobile messaging can help you bond with millions of customers.
Brands across the world are planning to overhaul their customer experience strategies. Our new CX strategy guide can help.
The guide dives deeper into our recently released Empathy in the Age of AI research – and maps out a route for any brand that wants to develop empathetic bonds with customers.
Ultimately, it helps you work out how to roll out an AI-powered, multi-channel strategy that can deliver personalised customer experiences to millions of people.
Read it to discover:
- CX best practices
- How to work out a new channel strategy
- How AI, sentiment analysis and NLP can help
- What you need to do next
What’s Inside?
You don’t have to totally overhaul your business to catch up with the CX leaders out there. Nor do you have to make huge cultural and structural changes.