Improving customer experience | KFC India
How KFC India built a customer feedback loop and nailed their customer experience.
KFC India don’t just want to deliver food – they also want to deliver exceptional customer experiences.
That’s why they developed a custom SMS workflow to enhance the customer journey – and gather feedback at the end of it, so they can keep on getting better.
Read our case study to find out how:
- They’ve increased their feedback rate by 250%
- They’re proactively tackling negative experiences
- They’re getting more positive reviews than ever
